SHIPPING
Express delivery by DHL. UK deliveries are free of charge. Outside the UK, shipping charges are applied in the cart specific to your destination. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over charges and cannot advise you what the cost would be, as customs policies and import duties vary and fluctuate widely from country to country. The customer takes full liability for all postal charges, return shipment costs, customs charges, and handling fees should they refuse to accept a parcel due to import duties or taxes.
RETURNS
To get a full refund, please return the blanket in its original pristine condition, without having used the blanket, washed in any way, and along with the gift box, internal packaging and signed authentication certificate. You must notify us if you wish to return an item no later than 14 days after receiving your purchase, and return the item within 14 days thereafter. UK returns are free of charge - Just send us an email to baa@thestroud.com with your order number and we will email you a DHL return label that you can print and attach to the package. International returns are not free of charge and you will not be refunded for the shipping charges - should you wish to return your items please request a commercial invoice from baa@thestroud.com to hand to the courier to avoid any additional charges.